Last updated: March 2026
Privacy Policy
This Privacy Policy explains how Coldpitch ("we," "us," or "our") collects, uses, and protects your information when you use our AI-powered cold email outreach platform.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and business information through our authentication provider, Clerk.
Prospect Data
You may upload prospect data including names, email addresses, company names, job titles, and website URLs. This data is used solely to generate and send personalized email campaigns on your behalf.
SMTP Credentials
To send emails through your own accounts, you provide SMTP credentials (host, port, username, and password). These credentials are encrypted at rest and used exclusively for sending campaign emails.
Usage and Analytics Data
We collect information about how you interact with the platform, including campaign performance metrics (opens, replies), email sending volumes, and feature usage.
Billing Data
Payment information is collected and processed by Stripe. We do not store your credit card numbers directly.
2. How We Use Your Information
- AI Email Generation: We send prospect data and your campaign context to our AI provider (Anthropic/Claude) to generate personalized email copy for each prospect.
- Campaign Sending: We use your SMTP credentials to send emails to prospects on your behalf according to your campaign schedules.
- Website Scraping (Scale Plan): For Scale plan users, we access and scrape publicly available content from prospect company websites to personalize emails with specific company details.
- Analytics: We track email opens and replies to provide campaign performance dashboards and insights.
- Billing: We process subscription payments and email refill purchases through Stripe.
- Service Improvement: We use aggregated, anonymized usage data to improve our platform and AI performance.
3. Third-Party Services
We use the following third-party services to operate Coldpitch:
- Clerk — Authentication and user management
- Stripe — Payment processing and subscription billing
- Anthropic (Claude) — AI-powered email generation
- Neon — Database hosting and storage
Each third-party service processes data in accordance with their own privacy policies. We only share the minimum data necessary for each service to function.
4. Data Security
We take reasonable measures to protect your data, including:
- Encryption of data at rest and in transit
- Secure storage of SMTP credentials using encryption
- Access controls limiting data access to authorized processes
- Regular security reviews of our infrastructure
5. Your Rights
You have the right to:
- Access your personal data stored on our platform
- Delete your account and all associated data, including prospect lists, campaigns, and email history
- Export your data, including prospect lists and campaign results
- Withdraw consent for data processing by closing your account
To exercise any of these rights, contact us at support@coldpitch.io.
6. Data Retention
We retain your data for as long as your account is active. When you delete your account, we will delete all associated data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or billing records).
Campaign analytics data may be retained in an aggregated, anonymized form that cannot be linked back to individual users.
7. Cookies
We use essential cookies required for authentication and platform functionality. We do not use third-party advertising or tracking cookies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at support@coldpitch.io.